Terms
Terms of Service
These terms explain how Fillfolio subscriptions, portfolio tracking, connected brokerage sync, and customer responsibilities work.
1. Service and operator
Fillfolio operates the Fillfolio website and app. Fillfolio provides digital software for tracking portfolios across stocks, ETFs, funds, crypto, currency instruments, and cash ledger activity. Fillfolio is not a broker, exchange, custodian, investment adviser, tax adviser, or legal adviser.
2. Accounts and access
You are responsible for maintaining your account credentials, using integrations only for accounts you are authorized to access, and keeping the portfolio data, transactions, imports, and notes you enter accurate. App access requires a valid authenticated account.
3. Subscriptions, payments, and cancellation
Fillfolio offers PRO, ULTRA, and HYPER subscriptions. Subscriptions renew monthly or annually until canceled, and prices are shown in USD. Stripe processes checkout, payment method handling, receipts, invoices, and billing portal access. You may cancel a subscription at any time through the billing portal or by contacting [email protected].
4. Refunds and digital delivery
Fillfolio is digital SaaS access, so there are no physical shipping, delivery, or return obligations. Unless required by law or approved for a duplicate charge, billing error, or exceptional case, fees already paid are not prorated or refunded. See the Refund and Cancellation Policy for details.
5. SnapTrade read-only brokerage sync
Fillfolio may let you connect brokerage accounts through SnapTrade. SnapTrade connections are used for read-only account, position, balance, and activity sync. Fillfolio does not enable trading, order placement, or custody through SnapTrade. You can disconnect synced brokerages from the app, and synced data may be delayed, incomplete, or unavailable when a brokerage, SnapTrade, or network service is unavailable.
6. Wallet and bank connectors
Fillfolio may let you connect blockchain wallets and bank accounts through read-only connection services. These connectors may be delayed, incomplete, unavailable, or limited by provider coverage. Fillfolio does not custody assets, move funds, or initiate bank transfers through these integrations. Before a bank connection begins, Fillfolio requires an authenticated account, recent identity reverification, Fillfolio multi-factor authentication (MFA) through a valid authenticator-app or single-use recovery code, and your explicit consent to the stated read-only purpose and data scope. The same authenticator can optionally be enabled for account sign-in on any Fillfolio plan. Authenticator step-up remains required when adding, reconnecting, repairing, or selecting new bank accounts even if account-login MFA is disabled. It is not required to view balances, sync, or disconnect. By continuing, you authorize the connection service to establish access with your bank and Fillfolio to retrieve selected account metadata and balances for cash, debt, and net-worth tracking. The connection is initialized with the provider's recurring Transactions product so account data can remain updated. Plaid or an institution may request broader permissions to establish and maintain the connection. Fillfolio limits its provider API calls to connection and institution metadata, account metadata and balances, connection updates, and revocation. It does not call transaction-history, Auth, Identity, account-number, or Signal endpoints.
7. No investment advice and data accuracy
Fillfolio displays data and calculations for recordkeeping and analysis. Market data, brokerage data, import results, and calculations can be delayed, incomplete, or incorrect. You are solely responsible for investment decisions, tax filings, and verifying data before relying on it.
8. Acceptable use
Do not use Fillfolio to violate laws, interfere with the service, attempt unauthorized access, upload malicious content, scrape or overload the app, or misuse payment, authentication, market-data, brokerage, or infrastructure systems.
9. Google Sheets™ add-on
The Fillfolio Google Sheets™ add-on provides a manual, one-way export into the spreadsheet where you open it. It may read, create, format, and update Fillfolio-managed ranges in that active spreadsheet, but it does not scan other Google Drive™ files or send spreadsheet cell contents back to Fillfolio. The add-on sends only minimized connection and sync metadata described in the Privacy Policy. You may disconnect at any time to invalidate access and clear the local add-on credentials. Google Sheets™ is a trademark of Google LLC. Google Drive™ is a trademark of Google LLC.
10. Third-party services
Fillfolio uses third-party providers such as Clerk for authentication, Stripe for payments, SnapTrade for read-only brokerage connections, read-only bank connection services, infrastructure and security services, Google Search Console for site ownership/search diagnostics, Google Analytics 4 when analytics consent is enabled, and market-data sources for asset discovery. Their services may have separate terms and policies.
11. Account deletion and contact
To request account deletion, export help, billing support, or answers about these terms, contact [email protected].
12. Mailing address
Mailing address: 99 WALL ST #884, NEW YORK, NY 10005, USA. This address is for business correspondence. Customer support is fastest by email.